What documents are termed as valid and are required for your travel?
AWhile travelling the following documents will be required:
Copy of the e-ticket.
Passport and valid Visa in case of foreign trips.
Government issued valid photo identification like passport, pan card or Nagarita Card.
Foreign nationals have to hold a valid passport.
Can I do a name change if I made a mistake while booking?
Most of the Airlines do not accept name change requests. Some of them who do, charge a penalty for the same. You can write to us on firstname.lastname@example.org so that we may request the Airline to make changes on your behalf.
What if I want to change my travel plan?
Rescheduling is permitted however on payment of amendment fees which differ from airline to airline. Please write to us with your request at least 48hrs prior to departure. Anything less than 48hrs (*) should be made directly with the airline.
How do I cancel my ticket?
Cancellations can be done online; however, to confirm the same, you need to write to us
What if the flight has been cancelled directly by the airline? Am I eligible for a refund?
Yes, you are eligible for a refund. A full refund can be processed only post verification and approval from the concerned airline and with the applicable bank charges to the original form of payment.
When will I get my refund?
Refunds are processed within 24hrs from the receipt of the cancelation request; however, it could take a minimum of 3 business days and a maximum of 14 business days for the refund to reflect in your bank account, depending on your banks policy.